Mission
As a Front Office Employee, you are the commercial driving force behind a dedicated customer portfolio. You build strong and long‑lasting relationships, identify sales opportunities, and ensure flawless follow‑up that contributes to maximum customer satisfaction and growth. Through your close collaboration with Sales and Back Office, you form a crucial link within our organization.
What will you do?
- You actively build valuable customer relationships and serve as their trusted first point of contact.
- You identify commercial opportunities and translate customer needs into concrete sales prospects.
- You handle questions and complaints professionally, with a strong focus on customer retention and an optimal customer experience.
- You ensure accurate and efficient administrative processing in our ERP system (Microsoft AX) and keep all customer data up to date.
- You provide proactive support to the sales team, have a deep understanding of internal processes, and help accelerate deals.
- You actively contribute ideas for improvements at both team and organizational level to increase efficiency and commercial impact.
- You closely follow market trends and our product range, enabling you to advise customers effectively.
- You manage and closely monitor quotations with the goal of maximizing conversion.
Profile
You are a commercial, customer‑oriented team player who gains energy from collaboration, spotting sales opportunities, and engaging customers. You switch easily between different tasks and remain professional, even in challenging situations.
This is what characterises you:
- You quickly understand customer needs and think in terms of solutions and opportunities.
- You work accurately and in a structured manner, and you know how to organise different information flows clearly.
- You remain focused and perform efficiently, even under time pressure.
- You are result‑driven, think along about process improvements, and strive for quality and effectiveness.
- You show initiative, recognise commercial opportunities, and act on them.
- You communicate fluently in both Dutch and French.
Skills
Languages
Commercial skills
ECOMMERCE
COMMUNICATION